FAQ

1. TO WHICH COUNTRIES DO YOU SHIP?

• We ship worldwide.

2. WHEN WILL MY ORDER SHIP?

• After doing your purchase, usually your order will be shipped after 5-7 business days however since the products are handmade this can take longer.

3. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

• It varies from where you are doing your purchase, however, once your order is shipped we will give you a track ID.

4. DO YOU DELIVER TO PO BOXES?

• No, we only send the products to a specific address.

5. WHAT ARE THE SHIPPING COSTS?

• Orders over 120€ have free worldwide shipping.
• Orders below 120€ the shipping costs are automatically calculated based on the weight of the product and country. Full price will be displayed at checkout.

1. HOW CAN I REGISTER AND PLACE AN ORDER?

• You can place an order by registering in our website or, if you do not want to register, you can place the purchase by doing it in guest mode.

2. WHAT PAYMENT METHODS DO YOU ACCEPT?

• Credit Cards: Visa, MasterCard, American Express, Discover;
• Bank Transfer
• Mbway and Multibanco (only Portugal)

3. I HAVE NOT RECEIVED AN EMAIL WITH MY STATEMENT/PAYMENT INFORMATION.

• If you did not receive an email with your payment information please contact us via our Customer Service page so that we can help you with the said problem.

1. CAN I TRACK MY ORDER?

• Yes, you are able to track your order after it is shipped, we will give you a track ID.

2. I WANT TO MODIFY MY ORDER, WHAT SHOULD I DO?

• If you wish to modify your order, please inform us by contacting us in our Customer Service page.

3. I WANT TO CANCEL AN ORDER, WHAT SHOULD I DO?

• In order to cancel your order, please reach us in our Customer Service page. We will be able to help you, only if the order has not been shipped to you.

4. CAN I ASK FOR A PERSONALIZED ITEM?

• Yes you can, by filling our special requests box in the checkout. However, we advise you to contact us via email instead, since it will make it easier for us to attend your request.

5. I WOULD LIKE TO SELL CESARSCORK PRODUCTS WHAT SHOULD I DO?

• If you want to sell our products, we ask that you contact us by email

1. WHERE CAN I BUY CESARSCORK PRODUCTS?

• You can buy our products in our online store. If you prefer you can visit our showroom on Rua Cardeal Alpedrinha, 33A 2500-843 Caldas da Rainha, Portugal.

2. WHERE CAN I FIND MEASUREMENTS FOR CESARSCORK PRODUCTS?

• You can see the product’s information in the description of the product page.

3. WHAT ARE CESARSCORK PRODUCTS MADE OF?

• The outside of our products are made of genuine cork whereas the interior is a microfiber compound however you can see the products description for more information.

4. CAN I GET MY CORK PRODUCTS WET?

• Yes, our cork products are water resistant.

5. HOW SHOULD I CLEAN MY CORK PRODUCTS?

• We recommend that you clean our products with a neutral ph wipe.

1. WHAT DO I DO IF I HAVE A QUESTION ABOUT A PRODUCT?

• You can contact us via our Customer Service, Facebook or Instagram page.

2. WHAT BENEFITS DO I GET BY REGISTERING ON CESARSCORK?

• Creating an account allows you to store your shipping and billing information, which makes your next purchases faster, as well as receiving notifications when new collections, products or sales arrive.